FAQ

AllPicture connects your phones, cloud folders, NAS, and local drives, removes clutter and duplicates, and presents one clean picture library.

No. AllPicture is designed to separate screenshots, memes, receipts, and similar clutter from the main library so the meaningful pictures stay visible.

No. Duplicate detection is automatic. AllPicture keeps the best version visible and hides lower-quality copies.

Privacy protections and AI processing depend on the feature, device, and upload path. Review the details before enabling a feature.

No. Smart previews make the full library feel available on mobile without downloading every original file.

AllPicture uses plans and credits for storage and AI actions. If you see an unexpected payment, billing, plan, or charge screen, do not enter payment details; pause and contact support.

Credit limits are intended to pause heavy background work before a user is surprised by extra activity. Your library should remain viewable, and original files on your own devices and connected sources are not deleted by AllPicture. Contact support if a credit or billing state blocks your path.

Account recovery requires care because private archives should stay under user control. AllPicture can guide you through the available recovery path for the tested scenario, but you should never send passwords, authentication codes, recovery secrets, or private media in a support message.

Yes. Downloads are open on the download page, which lists the availability of each platform. Create your free account to sign in; no photo upload or library connection is required to sign up.

You sign up with your email address and a password, or continue with Google or Apple. Organization accounts can use single sign-on. If you forget your password, use the password reset on the sign-in screen. Never send passwords or one-time codes to support.

Your private photos are end-to-end encrypted. After setup you can download a photo recovery key file in Settings; it is the spare key for your photos. If you lose every signed-in device and also do not have the recovery key, nobody can unlock those photos, including AllPicture, and support cannot reset it. Download the file once and keep it in a password manager or another secure place you control.

In Settings you can connect Dropbox, Google Drive, OneDrive, Google Photos, and iCloud as photo sources; the desktop app can also read local folders. Instagram connects an Instagram Business or Creator account for posting. Each connection asks you to sign in with that provider, and you can disconnect it in Settings.

The desktop app is built for Windows, macOS, and Linux. Install it from the download page. The app checks for new versions on its own and installs them automatically, and it waits while you are actively working. If an update does not arrive, install the latest version from the download page. The iOS and Android apps update through the App Store and Google Play.

Paid plans are available as an option; see the pricing page for the plans offered in your market. Where a paid plan exists, cancel it in the place where you bought it: web subscriptions (billed by Paddle) in your AllPicture account or through Paddle; iOS subscriptions in your Apple ID subscription settings; Android subscriptions in the Google Play app. Cancelling takes effect at the end of the period you already paid for. Refunds are handled by the provider that took the payment: Paddle for web purchases, Apple for App Store purchases, and Google for Google Play purchases. For web purchases you can also write to mail@allpicture.ai and we will pass your request to Paddle.

Both are in Settings under Account. "Export my data" is free, creates a download of your originals, metadata, albums, and key data, and is limited to one export every 7 days; a finished export stays available for 7 days. Encrypted photos stay encrypted in the export. To delete your account, request deletion in the same place; you may be asked to sign in again first. Deletion is carried out 30 days after your request and you can cancel it until then. Deleting your account does not end a paid subscription, so cancel that separately in the channel where you bought it.

The privacy page and the privacy policy list what is processed, by which providers, and where. For questions about your data or your rights, write to mail@allpicture.ai and do not include passwords, one-time codes, or private photos.

You can reach AllPicture Support through the help form on allpicture.ai or via email at mail@allpicture.ai. Choose the relevant category in the form so your request is routed to the right team.

Please do not sign up repeatedly. First check your spam or promotions folder. If you still cannot find a confirmation, contact mail@allpicture.ai or use the help form at /help. Include the email address you used and the approximate time of signup, but never send a password, login code, payment detail, or private photo.

Include a short description, date and approximate time of the issue, your device, operating system, and browser/app version if known. Note the last two to three steps before the issue occurred and whether it repeats. Screenshots are helpful when redacted and free of private media or sensitive account details. Never send passwords, authentication codes, payment details, or private photos.

We prioritize support requests by urgency. Reports about possible data loss, security concerns, or unexpected payment screens receive extra attention. General support, onboarding, and feature questions are handled once the team has reviewed them. For urgent cases, please include the relevant details upfront so we can understand the issue more quickly.

Use the help form or email mail@allpicture.ai. We will guide you through the first steps. While you are getting started, do not treat AllPicture as your only photo archive. Keep your originals and backups in their current location.

Please report security vulnerabilities or concerns confidentially to security@allpicture.ai. We handle such reports with priority and will respond as quickly as possible. Please do not share public details until we have reviewed the report.

After you send a support request, we review the details, triage the issue, and decide the safest next step. To help us do that, include the details listed in “What information should I include in my support request?” If you suspect data loss, a security issue, or see an unexpected payment screen, stop making changes to the affected data and keep originals, backups, screenshots, and related messages unchanged so we can review the situation accurately.

We use the information in your support request to review and respond to your issue. Please share only what is needed for the case, and do not send passwords, one-time codes, payment details, or private photos. Support communication may be processed in the systems we use to operate and handle requests. We keep support data only for as long as needed for handling, traceability, and operations.

In controlled first-user rounds, AllPicture may use a narrow browse-only path: account or session, local desktop onboarding, safe indexing, and Gallery browsing, without importing, syncing, moving, deleting, deduplicating, or reconnecting your photo sources. Keep originals and existing backups unchanged, and do not use AllPicture as your only archive during this phase. If a step asks you to import, changes a source, shows missing media, blocks account access, raises a privacy or security concern, or shows a payment or billing screen, pause immediately and contact support with the page name, approximate time, device or browser, expected result, and actual result. Do not send passwords, one-time codes, payment details, private photos, original media files, or private cloud login details.